Privacy Policy

Case Canary alerts your team in Slack when a Salesforce Case Comment appears to be negative. We aim to minimize data we process and store.

What we process

• Incoming webhook payloads you send (caseId, commentId, commentText, author, caseUrl, orgId).
• Operational metadata (timestamps, basic logs, error traces).

What we store

• Customer configuration (hashed API key, Slack webhook URL, sentiment threshold, orgId, name).
• By default, we do not store comment bodies. We compute sentiment in memory and discard the text after posting to Slack.

Data sharing

We do not sell data. We share data only with service providers necessary to operate the product (e.g., hosting, logging) under contract.

Security

• Per-customer API keys hashed at rest.
• Transport over HTTPS only.
• Admin endpoints protected by an admin token.

Retention

Configuration data is kept while your account is active. Logs roll per provider defaults.

Your choices

To remove your workspace configuration or rotate keys, contact support (see below).

Contact

Email: support@casecanary.example

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